Double Agent

The International Spy Museum (SPY) is currently seeking qualified recruits to join their team. This is not your usual job! Top recruits will demonstrate the ability to elevate the guests’ Museum journey by providing attentive and engaging customer service, safety and security all while performing key Museum exhibit functions. The ideal candidate is a problem solver, able to multitask and handle day to day operations, is well versed in the Museum experience, and can successfully manage an array of special events. 

If you enjoy learning about espionage, every wondered what it was like to spy on others and get a thrill from educating guests, then this is the job for you! Hours worked will be between 20 - 30 hours weekly, 6 - 8 hour shifts a day, and between the hours of 7am - 11pm with alternating weekends and holidays off. Required availability weekends and holidays.

Summary

The Double Agent provides a variety of support services to the frontline team, aids in curating guest experiences based on individual guest needs and provides a memorable and exciting experience at all times. They are also responsible for ensuring the overall physical safety and security of all visitors and staff, artifacts, exhibits, and private property of the International Spy Museum. 

Responsibilities

• Create an immersive and enjoyable Museum experience for guests.
• Monitor and maintain crowd control and flow of guests and promptly report collection and operational problems to Security Supervisors.
• Consistently supports and assists Museum management in maintaining operational excellence, including performing basic cleaning and general upkeep of public areas.
• Utilizes standard operating procedures to resolve guest concerns and complaints in an efficient and effective manner. Communicates guest concerns/complaints to management and offers solutions to improve the overall guest experience.
• Ensures the security, safety and well-being of all staff, guests, and the premises.
• Immediately responds to emergencies to provide necessary assistance to employees and guests.  
• Aides in documenting/investigating incident reports.
• Performs other related duties and responsibilities as required or assigned.

Education and Experience

• High School degree or equivalent required.
• Familiarization with CPR, AED, First Aid and Bloodborne Pathogens.
• Have at least one year of excellent customer service experience.
• Must be available to work a varied schedule, including weekends, evenings and holidays with varying days off.
• Have the desire to have fun at work, enjoy a team atmosphere, and an interest in the Spy Museum mission.
• Adhere to all company service and operating standards.
• Be punctual for assigned shifts and have reliable transportation.

Skills Preferred

• Ability to be flexible and self-sufficient in changing environments.
• Ability to communicate effectively with a diverse public.
• Ability to represent the Museum in a positive and professional manner.
• Ability to display patience, attentiveness, clear communication, and time management skills.
• Proven ability to multi-task and work well within a team setting.
• Ready to embrace new tasks and working practices.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.) preferred.
• Ability to stand for long periods of time.

How to Apply

Please submit a cover letter, resume, and salary requirements to the Double Agent Application Form.